When making my moving arrangements and plans I spoke with a friend who suggested that I ship my boxes through UPS (I am only giving you the link so you can be sure never to use their services again!). She told me that she had shipped through UPS once and they will even pick up the packages from you. I thought this was a fabulous idea since I live on the 5th floor of a building with no elevator. Can you imagine carrying six heavy boxes down 5 flights of stairs, into a cab, and into a UPS shipping center? Not my idea of a good time.
So last Friday I went to the UPS website, registered my pick-up time for Monday between 12pm-4pm. Yesterday I waited… and waited… and waited. At 4:30pm I called UPS customer service. They were friendly and apologetic saying they were sorry for the inconvenience but that my packages should be picked up my 7pm. I questioned this, reminding them that my pick up time was schedule for 12pm-4pm. Apparently since the pick up was at a residence (my apartment) they can pick it up anytime before 7pm. To which I thought, “kind of inconvenient, but alright”. I already had dinner plans, so I asked my roommate to wait until 7pm incase UPS showed up. Of course, they never came.
I called customer service again at 8:45pm. “We’re so sorry”, I heard again. Yeah thanks, but that doesn’t help you ship my packages! I was told that the driver would be to my apartment some time that evening. “What time?”, I asked. “We don’t know, but definitely before midnight. You can leave your packages outside if you want and the driver can pick them up there.” Umm… this is New York City. There is no way I can leave six boxes sitting outside on the street. So I asked the lady on the phone for her name. She was very nice and said to call back if my packages weren’t picked up by midnight. 12am rolls around and guess who isn’t here? So I called customer service again. But wait! They close at midnight! No one answered my call.
I sent an angry email to UPS customer service and went to sleep.
(Also, I just want to say that it sucks that I’ve wasted my last 2 days in New York waiting for UPS to pick up my boxes. I had plans to be touristy and have fun with friends… but no. I am sitting in my apartment waiting for UPS to ring my door bell. And I am not the least bit happy about it!)
This morning I woke up at 8am. I called UPS (for the 4th time!) and explained my situation. Again, I heard “I’m sorry, ma’am”, but that doesn’t help. Then I was told that the shipping center would call me back in a few minutes. Okay…? Three minutes later my phone rings and the lady tells me that I must call the 1-800 number again to schedule another pick up. Seriously??? I made sure that I would not be charged for this since it costs money every time you schedule a pick up. She told me I wouldn’t.
I scheduled another pick up for today and then asked the lady if there was any way I could receive a discount for waiting 12 HOURS YESTERDAY and also having to wait ALL DAY TODAY! She told me no. “Seriously?” I asked. “No, I’m sorry ma’am, the only thing I can do is guarantee an early pick up today.” Well that would be fantastic, but it doesn’t really make up for the 12 freakin hours I lost yesterday. She was very nice and called the driver, called me back, and said he should be here before noon. It’s now 9:27am.
Wanna start taking bets what time they come, if at all?
UPS, you suck, and I will NEVER, EVER be using your services again. I HATE YOU!